Privacy Policy

Last Updated: August 25, 2023

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, postal address, email address, telephone number, payment information, and any other identifier by which you may be contacted online or offline when you make a purchase or create an account.
• Transaction Information: Details about purchases or orders you make through our website, including product selections, payment methods, and delivery preferences.
• Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website, products, and services, including browsing patterns, page views, search queries, and interaction with website features.

2. How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, placing an order, filling out forms, or corresponding with us.
• Automated Technologies: As you navigate through our site, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
• Third Parties: We may receive information about you from third-party service providers, such as payment processors and delivery services, to facilitate your transactions with us.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• Processing and fulfilling your orders for our home textile products
• Managing your account and providing customer support
• Personalizing your shopping experience and delivering content relevant to your interests
• Improving our website, products, and services
• Communicating with you about orders, products, services, and promotional offers
• Protecting against fraudulent transactions and other misuses of our website
• Complying with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, such as fraud prevention, network security, and direct marketing of relevant products.
• Legal Obligation: Processing necessary for compliance with legal obligations to which we are subject.
• Consent: Where you have given consent to the processing of your personal data for specific purposes.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, order fulfillment, and delivery services.
• Business Partners: Trusted third parties with whom we collaborate to offer products or services.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request correction of inaccurate personal information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent where processing is based on consent.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

9. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to protect your information when transferred internationally, including standard contractual clauses approved by the European Commission.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.